Clearing the Outlook Auto-Complete List
Situation Updated June 2019
Staff often experience bounce back emails when using an email address from their Auto‐Complete list. An example would be when you begin typing "John", any previously used email address starting with the letter "J" will show up. Clearing the Auto‐Complete list is sometimes necessary to ensure a valid email address comes directly from the Global Address List.
Prerequisites
- Computer connected to the MBA network and logged in.
- All versions of Microsoft Outlook.
Steps to resolution: Clearing all entries currently in the Auto-Complete List.
- On the File tab, choose Options > Mail.
- Under Send messages, click Empty Auto‐Complete List.
3.Choose Yes to confirm you want to empty the list.
For more detailed information, please refer to this Microsoft article
Steps to resolution: Delete one or more suggested recipients in the Auto-Complete List.
- Begin by opening a New Email window
- Enter one or more characters in the To, Cc, or Bcc boxes. Then in the Auto‐Complete List that appears, select the unwanted suggested recipient by using the arrow keys or by hovering your mouse over the name you want to remove.
- Choose or press X Delete.
Tip: Once a recipient name is removed, it won't appear again in the Auto‐Complete List unless you deliberately select it from your Contacts list or type the address in manually. These actions will add the address to the Auto‐Complete List again. If you want to permanently remove a recipient from your Contacts list, see delete a contact.
Auto‐Complete list successfully cleared.
If you have further questions, please contact Help at x9828 or help@mbayaq.org.